Front Desk Coordinator
Role Description
As the Front Desk Coordinator at Solomon Dental Management, you are the initial contact point for our patients, setting the stage for an exceptional patient experience. Your role is crucial in managing our daily operations, from greeting and checking in patients to notifying providers of patient arrivals.
What We Are Looking For
We seek a friendly, organized, and professional individual who is committed to delivering top-tier customer service. The ideal candidate will be a problem-solver with a calm demeanor and the ability to maintain an efficient and orderly front office space. If you are eager to be the face of Solomon Dental Management and play a key role in our patient care experience, we would love to hear from you.
Minimum Qualifications
- Exceptional oral and written communication skills are essential for success in this role.
- A proven track record of excellent customer relationship skills, with the ability to foster a welcoming and efficient environment for our patients.
- The ability to multitask effectively, with a keen eye for detail and the capacity to work well under pressure.
Essential Duties And Responsibilities
Your responsibilities will encompass a variety of clerical and administrative tasks to ensure efficient operation of the front office:
- Professionally and courteously answer, assist, and direct all incoming telephone calls to appropriate parties. This includes managing the office voicemail and returning calls promptly.
- Handle clerical duties with precision, such as scanning documents, emailing x-rays and referrals, and maintaining meticulous office records.
- Utilize applicable software programs to generate prescriptions and create essential business documents, including new and updated patient paperwork and medical histories.
- Provide steadfast administrative support across various tasks as needed.
- Verify patient insurance details, schedule treatment plans as proposed by dental professionals, and arrange appointments for new patients and recall visits.
- Diligently follow up with patients who have unscheduled proposed treatments, ensuring follow-ups are done within a month's timeframe.
- Collect patient portions of payments due at the time of service with accuracy and professionalism.
- Execute End Of Day, End Of Month, and End Of Year reports as required to maintain office organization and readiness.
Employee Testimonial
The camaraderie among coworkers is what I treasure most. Our seasonal traditions, from Halloween costumes to holiday festivities, infuse joy into our workdays. And nothing beats the laughter from Dr. Solomon's daily jokes!
Crystal LaceySolomon employee since 2018 on employee since 2013
The camaraderie among coworkers is what I treasure most. Our seasonal traditions, from Halloween costumes to holiday festivities, infuse joy into our workdays. And nothing beats the laughter from Dr. Solomon's daily jokes!
Crystal LaceySolomon employee since 2018 on employee since 2013Join Our Team
If you are ready to take the next step in your dental career with a company that values your skills and offers opportunities for growth, we encourage you to apply for one of our available positions. Please submit your resume and a cover letter detailing your experience and why you would be a perfect fit for our team.
Solomon Dental Management is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to meeting you and discussing how you can be a part of the Solomon Dental Management family!
Solomon Dental Management is an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We look forward to meeting you and discussing how you can be a part of the Solomon Dental Management family!
